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Visitor Information

Visitor Information

Information for Visitors

We know families and friends experience crises in different ways. Mental illness and addiction affect the entire family and circles of friends, not just the patient.

Cedar Hills Hospital and Outpatient Services offer family therapy sessions while patients are in treatment. For more information on these services please contact us at 503-944-5000.

At Cedar Hills Hospital, we understand many of our patients have family and friends who want to visit their loved ones while they’re in treatment. In order to provide a secure visitation experience for everyone, please review the information below.

Visitation — New Temporary Policy

The following is in effect until further notice:

All in-person visitation has been suspended (with limited critical exceptions). We strongly encourage the use of electronic methods to stay connected with loved ones including telemedicine, zoom, and extended phone time.


All visitors must have the patient ID NUMBER, check in at the reception desk and place personal belongings in a locker before visiting a patient at Cedar Hills Hospital. Visitation occurs in the cafeteria with supervision by our staff. If a visitor engages in disruptive behavior or wears inappropriate attire, he or she may be asked to leave. Visitors are not allowed to give additional belongings to patients during visiting hours. All additional belongings must be brought to the patient through the receptionist at the front desk. Nicotine use is not allowed during visiting hours. Should your visitor not be able to make it during the designated visiting hours, special arrangements may be made at the discretion of hospital staff.

Phone privileges

Phone calls can be made and received between 8:00 a.m. and 10:00 p.m. Patients may not make or receive calls during scheduled group times. Staff will be available to help patients make and receive calls while in treatment. Calls will be limited to 10 minutes to ensure that all patients have access to patient phones.

Internet privileges

Patients will not have access to the Internet unless it is for an emergency.

Can I send mail or flowers to my loved one?

Absolutely! You can send mail and address it to your loved one with the patient ID number on the front. Please note, for safety reasons all mail will be opened in front of a staff member. Flowers are also allowed, however for safety reasons we do not allow glass or metal containers onto the unit.

If you would like to mail packages or send flowers please include the patient identification number and use the main hospital address:

Cedar Hills Hospital
10300 SW Eastridge Street
Portland, OR 97225