What to Expect

Below are some frequently asked questions. If you have any questions not addressed here, please contact us, and we will be happy to assist you.

  1. What should I bring to the hospital?
  2. What should I expect from the admission process?
  3. What are visiting hours? What are my phone and internet privileges?
  4. How do I obtain a patient ID?
  5. Can I send mail or flowers to my loved one?
  6. What kind of therapy will I receive at Cedar Hills Hospital?
  7. Will my insurance cover my hospitalization?
  8. Can I smoke or use tobacco during my visit?

What should I bring to the hospital?

Limit your clothing to what you will need in the course of a one-week stay. Casual clothing is recommended.

  • Four to five changes of casual clothing without drawstrings. For women, casual pants or jeans with tops or comfortable, casual dresses. For men, slacks or jeans with casual shirts. Please note that offensive or inappropriate logos will not be allowed. Laundry access is available with laundry detergent.
  • A supply of socks and underwear that will last between three and five days. Please do not bring tube socks or leggings.
  • Bring two or three pairs of comfortable shoes without shoelaces.
  • A sweater or light jacket, preferably water resistant or water proof, without drawstrings. You will have the opportunity to be outside for activities and breaks in the courtyard.
  • Toiletries (no glass or aluminum containers, no mirrors, no alcohol content in any products, and no flat irons or curling irons): comb, brush, deodorant, toothbrush, tooth-paste, and rechargeable electric razor. The hospital can also provide toiletries, if needed.
  • Medications: Please bring all your medications and provide a list of your current prescription and over-the-counter medications, including dosages and frequency. CHH will provide medications on our formulary only. This may not include medications prescribed for certain medical conditions.
  • Phone Numbers: Bring a list of important phone numbers, as you will not have immediate access to a cell phone while you are in treatment.

Please leave these items at home:

  • Please do not bring jewelry, money or other valuables. Money is not needed, but patients are permitted to keep up to $10.
  • Any clothing with drawstrings is prohibited: sweatpants, running shorts, hoodies, pajamas, shoes with shoe strings paracord jewelry or watches, etc. Belts are also not allowed on pants.
  • Electronic devices such as MP3 players, tablets, laptops computers, radios, cell phones, alarm clocks or other items with a cord.
  • Your own pillow, sheets, blanket or stuffed animal – in order to control for infections. We will supply all the linens and pillows you need during your stay.
  • Food and drinks from outside of the hospital. You will be provided with snacks in addition to regular meals.
  • Tobacco, smokeless tobacco, and medical or recreational marijuana is not permitted on the premises.
  • All of a patient’s belongings will be searched by a qualified staff member and recorded on a Patient Property Inventory. This list of his/her belongings will be reviewed with the patient and the patient will need to sign this form. Cedar Hills Hospital is not responsible for lost, stolen or damaged articles listed under the “Items retained by the patient” section of the form.

What should I expect from the admission process?

When entering the Cedar Hills Hospital lobby you will be greeted by the receptionist and asked to fill out assessment paperwork if you haven’t already completed it and brought it with you. A qualified mental health professional will meet with you and explain the assessment and admission process, and a financial counselor will explain your benefits and how they fit with our programs. At this time, we will ask you questions and complete a full psychosocial assessment, review the programs available and make a recommendation for appropriate treatment either at Cedar Hills Hospital or Cedar Hills Outpatient Services. If you need treatment we do not provide we will provide a list of referrals for you to follow up with at your convenience. The staff will discuss the recommendations for a level of care and go over which items are allowed on the unit and escort you to the unit for orientation with a nurse. Patients will be seen by their psychiatrist and an internist within 24 hours of admission. Please bring:

  • Form of ID
  • Insurance card
  • Emergency contact information
  • List of current prescription medications
  • Medical Power of Attorney or Guardianship Paperwork, if needed

What are visiting hours? What are my phone and Internet privileges?


Visiting Hours
Most patients: Daily 6:30 p.m. – 7:30 p.m
Crisis Stabilization patients: Daily 6:00 p.m. – 7:00 p.m.
Call 503-944-5000 for questions about visitation


  • Visitors: All visitors must have the patient ID, check in at the reception desk, and place personal belongings in a locker before visiting a patient at Cedar Hills Hospital. Visitation occurs in the cafeteria and courtyard with supervision by our staff. If a visitor engages in disruptive behavior or wears inappropriate attire, he or she may be asked to leave. Visitors are not allowed to give additional belongings to patients during visiting hours. All additional belongings must be brought to the patient through the receptionist at the front desk. Nicotine use is not allowed during visiting hours. Should your visitor not be able to make it during the designated visiting hours, special arrangements may be made.
  • Phone privileges: Phone calls can be made and received between 8:00 a.m. and 10:00 p.m. Patients may not make or receive calls during scheduled group times. Staff will be available to help patients make and receive calls while in treatment. Calls will be limited to 10 minutes to ensure that all patients have access to the patient phones.
  • Internet privileges: Patients will not have access to the Internet unless it is for an emergency.

How do I obtain a patient ID?

Every patient is protected under the HIPAA (Health Insurance Portability and Accountability Act) law that requires us to keep our patient’s identity confidential. The patient will be given a unique ID number when he/she is admitted. He/she will have the opportunity to give their patient ID number to whomever he/she chooses. In the case you have not received this number please leave a message for the patient and if he/she is admitted to the hospital, our staff will give the patient a message that you are attempting to reach him/her. Receptionists will not be able to confirm if a patient is admitted to the hospital without the patient ID, but if you leave a message and the person you are trying to reach is at the hospital the message will be delivered. If the patient does not want to provide their ID, this is their right and the phone call may not be returned. At Cedar Hills Hospital, we strive to include friends, family and referral sources in the care of our patients, but we do have to respect the confidentiality of each patient. If you are a referring professional attempting to contact your patient, please contact us and ask for one our community liaison’s to provide assistance.

Can I send mail or flowers to my loved one?

Absolutely, you can send mail and address it to your loved one with the patient ID number on the front. Please note, for safety reasons all mail will be opened in front of a staff member. Flowers are also allowed, however for safety reasons we do not allow glass or metal containers onto the unit.

What kind of therapy will I receive at Cedar Hills Hospital?

Under our medical model we provide specialty programs. This model allows the opportunity for patients with similar issues to process in a group setting under the care of a psychiatrist or psychiatric mental health nurse practitioner.

Evidence-based Therapeutic Approaches 

Cognitive Behavioral Therapy
Dialectical Behavior Therapy
Strengths-based Therapy
Seeking Safety for Trauma
Cognitive Processing Therapy

Medication Management – The attending psychiatrist will supervise each patient’s care in individual sessions for medication management. An internist or family medicine physician will see the patient for a full history and physical exam within 24 hours of admission.

Case Management – A therapist will be assigned to assist in discharge planning and coordination with family and referring professionals.

Group Therapy – We provide a minimum of two hours of process group therapy each day with a qualified mental health professional.

Family Therapy – A structured family meeting will be arranged if the patient and treatment team determine a family meeting would have therapeutic benefit.

Recreational Therapy – A certified recreation therapist provides interventions including self-expression, stress management, problem solving, resource education, social skills, and journaling and leisure/recreation skills. In addition, we provide music and art therapy with specially trained clinicians.

Psycho-Education Group – Provides patients with valuable information and education regarding diagnosis, medication stabilization, wellness, and behavior management techniques.

Spiritual Care – Many patients turn to spiritual resources during illness and benefit from spiritual counseling during their hospitalization. If requested, our Chaplain is trained to encourage beneficial spiritual coping processes to more effectively manage difficult emotions.

Supportive Therapies- Yoga, tai chi, acupuncture and acupressure are offered to specific programs based on our patient’s needs.


Will my insurance cover my hospitalization?

Cedar Hills Hospital accepts most major commercial insurance, Medicare, and TRICARE. We do not accept the Oregon Health Plan (Medicaid) or any Managed Medicaid through the Coordinated Care Organizations. For a complete list of insurance companies we work with click here. To speak with a financial counselor, please call (503) 944-5000 and choose option 2.


Can I smoke or use tobacco during my visit? 

Starting November 19th, 2015 Cedar Hills Hospital and Outpatient Services will be 100% tobacco free.