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FAQ’s / What To Expect

FAQ’s / What To Expect

Frequently Asked Questions

Below are some frequently asked questions. If you have any questions not addressed here, please feel free to contact us and we will be happy to assist you.

When entering the Cedar Hills Hospital lobby you will be greeted by the receptionist and asked to fill out assessment paperwork if you haven’t already completed it and brought it with you. Once you’ve completed your paperwork, a security tech will assign you to a room, lock up your belongings and take your vitals. A qualified mental health professional will meet with you and explain the assessment and admission process, and a financial counselor will explain your benefits and how they fit with our programs. At this time, we will ask you questions and complete a full psychosocial assessment, review the programs available, and provide a recommendation for appropriate treatment either at Cedar Hills Hospital or Cedar Hills Outpatient Services. Once you have entered the facility you will be asked to remain in the building until a level of care recommendation has been made. Once a patient is determined to need inpatient treatment they will no longer be allowed to leave the facility unsupervised. If you need treatment we do not provide, we will provide a list of referrals for you to follow up with at your convenience. The staff will discuss the recommendations for level of care and go over which items are allowed on the unit. You will then be escorted to the unit for orientation with a nurse. Patients will be seen by their psychiatrist and an internist within 24 hours of admission.

Please bring:

  • Form of ID
  • Insurance card
  • Emergency contact information
  • Your current prescription medications
  • Medical Power of Attorney or Guardianship Paperwork or Lay Caregiver (if applicable)

Visiting Hours
Scheduled, supervised visitation, call 503-944-5000 with questions about visitation

  • Visitors: All visitors must have the patient ID, check in at the reception desk, and place personal belongings in a locker before visiting a patient at Cedar Hills Hospital. Visitation occurs in the cafeteria and courtyard with supervision by our staff. If a visitor engages in disruptive behavior or wears inappropriate attire, he or she may be asked to leave. Visitors are not allowed to give additional belongings to patients during visiting hours. All additional belongings must be brought to the patient through the receptionist at the front desk. Nicotine use is not allowed during visiting hours. Should your visitor not be able to make it during the designated visiting hours, special arrangements may be made.
  • Phone privileges: Phone calls can be made and received between 8:00 a.m. and 10:00 p.m. Patients may not make or receive calls during scheduled group times. Staff will be available to help patients make and receive calls while in treatment. Calls will be limited to 10 minutes to ensure that all patients have access to patient phones.
  • Internet privileges: Patients will not have access to the Internet unless it is for an emergency.

Every patient is protected under the HIPAA (Health Insurance Portability and Accountability Act) law that requires us to keep patient identity confidential. The patient will be given a unique ID number when they are admitted. Patients will have the opportunity to give their patient ID number to whomever they choose: a family member, your guardian, or a designated Lay Caregiver. In the case you have not received this number please leave a message for the patient and if they’re admitted to the hospital, our staff will give the patient a message that you are attempting to reach them. Receptionists will not be able to confirm if a patient is admitted to the hospital without the patient ID, but if you leave a message and the person you are trying to reach is at the hospital the message will be delivered. If the patient does not want to provide their ID, this is their right and the phone call may not be returned. At Cedar Hills Hospital, we strive to include friends, family, patient-designated Lay Caregiver and referral sources in the care of our patients, but we do have to respect the confidentiality of each patient. If you are a referring professional attempting to contact your patient, please contact us and ask for one our community liaisons to provide assistance.

You can send mail- letters and Cards address it to your loved one with the patient ID number on the front. Please note, for safety reasons all mail will be opened in front of a staff member.

Flowers, food, candy, etc are not allowed. Please hold on to these gifts for when they are discharged.

Under our medical model, we provide specialty programs. This model allows the opportunity for patients with similar issues to process in a group setting under the care of a psychiatrist or psychiatric mental health nurse practitioner.

Evidence-based Therapeutic Approaches
Cognitive Behavioral Therapy
Dialectical Behavior Therapy
Strengths-based Therapy
Seeking Safety for Trauma
Cognitive Processing Therapy

Medication Management – The attending provider will supervise each patient’s care in individual sessions for medication management. An internist or family medicine physician will see the patient for a full history and physical exam within 24 hours of admission.

Case Management – A therapist will be assigned to assist in discharge planning and coordination with family, patient-designated Lay Caregiver and referring professionals.

Group Therapy – We provide a minimum of two hours of process group therapy each day with a qualified mental health professional.

Family Therapy – A structured family meeting will be arranged if the patient and treatment team determine a family meeting would have therapeutic benefit.

Recreational Therapy – A certified recreation therapist provides interventions including self-expression, stress management, problem solving, resource education, social skills, and journaling and leisure/recreation skills. In addition, we provide art therapy with specially trained clinicians.

PsychoEducation Group – This group provides patients with valuable information and education regarding diagnosis, medication stabilization, wellness and behavior management techniques.

Spiritual Care – Many patients turn to spiritual resources during illness and benefit from spiritual counseling during their hospitalization. If requested, our Chaplain is trained to encourage beneficial spiritual coping processes to more effectively manage difficult emotions.

Supportive Therapies – Yoga, tai chi, acupuncture, acupressure as well as gym access are offered to specific programs based on our patient’s needs.

Cedar Hills Hospital accepts most major commercial insurance, Medicare, and TRICARE. For a complete list of insurance companies we work with, click here. To speak with a financial counselor, please call 503-944-5000 and choose option two.

If you or a loved one is struggling with mental illness, substance abuse or psychiatric distress, please call us at 503-944-5000 for a no-cost, confidential assessment. We cannot offer diagnosis, counseling or recommendations online, but professionals are available to speak with you 24 hours a day, seven days a week. If you are currently experiencing an emergency, please dial 911 or go to the nearest emergency room.